At OUAGlobal.com, our primary goal is to deliver exceptional educational packages and ensure the complete satisfaction of our esteemed customers. However, we recognize that there may be times when a refund is sought. To address this, we have devised a detailed refund policy and a clear procedure for requests:
Eligibility for Refund: 1.1 Digital Products: Refunds are available for digital educational packages purchased directly from our website, OUAGlobal.com. If you’ve purchased a physical product, please see our Shipping and Return Policy for more information.
1.2 Timeframe: You are eligible for a refund if you submit a refund request within 90 days from the original purchase date.
1.3 Reason for Refund: We request a valid reason for your refund, such as technical problems, dissatisfaction with the content, or other legitimate issues that prevent you from benefiting from the purchased package.
Non-eligible Circumstances: 2.1 Completion of Course: Refunds are not available if you have completed a substantial part of the course or have received a certificate of completion.
2.2 Violation of Terms: We will not issue refunds if you have breached our terms of service, including sharing account information, distributing course materials, or engaging in fraudulent activities.
Refund Process: 3.1 Refund Request: To request a refund, please contact our customer support team at admin@OUAGlobal.com within the 90-day window. Include your order details, the reason for the refund, and any pertinent supporting documents.
3.2 Evaluation: Our team will carefully review your request and determine eligibility based on the information provided. We may contact you for further details if necessary.
3.3 Refund Decision: After evaluating your request, we will quickly inform you of the decision. If approved, the refund will be processed within [X] business days using the original payment method.
Partial Refunds or Credits: 4.1 In some instances, we may offer partial refunds or credits for unused portions of the package, at our discretion.
Contact Us: If you have any questions or concerns about our refund policy, feel free to contact our customer support team at admin@OUAGlobal.com. We’re here to assist and provide additional information as needed.
Note: Our refund policy is subject to change without prior notice. For the latest version, please visit our website, OUAGlobal.com.
